cherokee casino siloam springs hotel reservations

A hotel/casino of their stature should have a playroom and a pool for non-gambling persons who spend the evening there! Most other casinos around this area like DownStream and Indigo have pools and hot tums for their patrons to relax in after a nice diner and a day/night of gambling. Makes no sense at all! Now I have to try to make hotel reservations over the phone or websight instead of in person while I was there at the hotel reservation desk! 🐂💩! At the very least, the lady at the reservation desk should have gotten on their phone or computer and made the reservations for me while I was standing there! I am a little perturbed right now and if I can’t make reservations for that evening due to the hotel being already full, I will be explosively mad and upset! This is not the customer service I expected from a well established hotel/casino! Oh, this hotel/casino is not very family oriented aside from the workout room used primarily by adults, children have nothing to keep them occupied except for a tv in the room. I then told the lady at the so called RESERVATION desk that I would like to return the tickets to the concert since I couldn’t book a nights stay and she then informed me that the tickets are non-refundable! Again, 🐂💩! Why can’t the reservation desk make hotel reservations especially since they are advertising a concert for the evening. That is 🐂💩! I have tried that in the past and they AWAYS say, we are sorry but we are all booked up.

I then asked her, isn’t this a reservation desk for the hotel and she said yes but she can only make reservations for the next day. The lady at the reservation desk said she can not make reservations for that evening and that I would have to call the reservation call in line or computer web sight. After I purchased the tickets, I tried to book a night at the casino hotel for after the concert so my wife and I could stay the evening and use the casino’s entertainment and restaurant facilities. Very upsetting! I purchased two tickets for a Leann Rimes concert on Friday, 14 September 2018.

Cherokee casino siloam springs hotel reservations